Our terms

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you. We apologise now for the slightly formal tone but our terms are pretty standard as far as buying online is concerned and are designed to make the shopping experience smoother. So bear with us! 

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please just contact us. We are always happy to talk things through. There are also other policies on our website including a policy concerning the use of our website, a privacy policy, and a cookie policy (we’re not talking about the doughy type) and these terms will be taken to include those policies. When you purchase from our website, you represent that you have read and understood and agree to be bound by these terms (and the associated policies) so please take the time to make a cup of “pure” tea, sit down, and familiarise yourself with them. If you don’t like what you read and do not want to be bound in any way by them, we would ask in the nicest possible way that you do not use our website.

2. Information about us and how to contact us

2.1 Who we are. We are Seaweed Purveyors of Pure Ltd, a company registered in England and Wales. Our company registration number is 10698449 and our registered office is at 10 Bridge Street, Christchurch, United Kingdom, BH23 1EF. Our registered VAT number is 271 4334 19. 

2.2 How to contact us. You can contact us by telephoning our customer service team at 01590 452044 or by writing to us at support@seaweedlimited.comor by post to 10 Bridge Street, Christchurch, Dorset, BH23 1EF.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We do reserve the right to refuse an order from you for any reason. Please also ensure that you are 18 years old or older before placing an order.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will make life easier if you can tell us the order number whenever you contact us about your order.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which we think you need to know. We’ll then just ask you to confirm whether you are happy to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and 

(b) to implement minor improvements to make our products even better than before. These types of changes will not affect your use of the product.

6.2 Changes to these terms. We may make changes to these terms at any time for any reason, with or without prior notice to you, and any such changes to these terms will supersede and replace any previous terms, with immediate effect. It is your responsibility to periodically review these terms as posted here for any changes. Your continued use of the website after the posting of changes to these terms will constitute your acceptance of such changes.

7. Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. During the order process we will let you know when, approximately, we will provide the products to you. If the products are ongoing subscriptions, we will also tell you during the order process when and how you can end the contract.

(a) If the products are a one-off order. If the products are a one-off order we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

(b) If the products are on subscription. We will supply the products to you until the subscription expires (if applicable) or you end the contract as described in clause 8or we end the contract by written notice to you as described in clause 10.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2will apply.

7.6 When you become responsible for the products. Any product will be your responsibility from the time we deliver the product to the address you gave us.We are responsible for the product whilst it is in transit.

7.7 When you own products. You own a product once we have received payment in full.

7.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) update the product to reflect changes in relevant laws and regulatory requirements;or

(b) make other changes to the product as notified by us to you (see clause 6).

7.9 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of any product on subscription, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 1 month we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.10 We may also suspend supply of the products if you do not pay. If you do not pay us for any products on subscription when you are supposed to (see clause 12.4) and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. 

8. Your rights to end the contract

8.1 You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract, or to get the product replaced or to get some or all of your money back. See clause 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products; 

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product (where your product is on subscription) or these terms which you do not agree to (see clause 6.2);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; 

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month (for products on subscription); or

(e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund but please note that you will be responsible for paying the cost of returning the product to us and we would recommend that for this purpose you use a recorded delivery service to ensure the item reaches us safely and in good time. Please note however that you do not have a right to change your mind in respect of:

(a) products which are liable to deteriorate or expire rapidly, in other words, perishable products such as consumables.

(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

(c) any products which become mixed inseparably with other items after their delivery.

8.4 How long do I have to change my mind?How long you have depends on what you have ordered and how it is delivered.

(a) If all of the products you ordered arrive together (and they do not fall within one of the exceptions in clause 8.3) you have 14 days after the day you (or someone you nominate) receives the products;

(b) If your products are split into several deliveries over different days (and they do not fall within one of the exceptions in clause 8.3), you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products;

(c) If your products are for regular delivery over a set period, for example on subscription, (and they do not fall within one of the exceptions in clause 8.3), you have until 14 days after the day you (or someone you nominate) receives the first delivery of the product.

8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.3), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the product is paid for and delivered. If you want to end a contract before it is completed (where we are not at fault and you have no right to change your mind) just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not already despatched but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know byemailing us at support@seaweedlimited.com(you can also follow the link in our returns section). Please provide your name, home address, details of the order and, where available, your phone number and email address. 

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in their unopened and original packaging (unless faulty). Please call customer services on 01590 452044 or email us at support@seaweedlimited.comfor a return label or to arrange collection. If you are exercising your right to change your mind you must send off the product within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed;or

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.   

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery. Please e-mail us to start the return process support@seaweedlimited.com.

9.5 How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind: 

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the product and later discover you have handled them in an unacceptable way or they are not in the same condition as when sold to you, you must pay us an appropriate amount. 

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then: 

(a) If we have not offered to collect the product from you, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;or

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, where you change address and your order is on subscription;or

(c) you do not, within a reasonable time, allow us to deliver the products to you.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product that you pay for on subscription. We will let you know at least 1 month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01590 452044 or write to us at support@seaweedlimited.com.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. The Consumer Rights Act 2015 says products (referred to in the Act as “goods”) must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

(a) up to 30 days: if your product is faulty, then you can get an immediate refund. 

(b) up to six months: if your product can't be replaced, then you're entitled to a full refund, in most cases.  

(c) up to six years: if your product does not last a reasonable length of time you may be entitled to some money back (this will not apply in the event of perishable products such as consumables). 

These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us (unless faulty) or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01590 452044 or email us at support@seaweedlimited.comfor a return label or to arrange collection.

12. Price and payment

12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3for what happens if we discover an error in the price of the product you order. For the avoidance of doubt, the price (and any quoted delivery costs) shall not include any applicable customs, tax or excise charges rendered to you for importation of the products to a country outside of the UK.

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any product provided to you.

12.4 When you must pay and how you must pay. We accept payment with Visa, Mastercard and American Express credit and debit cards and payment will be taken at the time that you order. Payment will be debited and cleared from your account in full at the time you place your order, including with respect to any pre-order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it and that there are sufficient funds or credit facilities to cover the cost of the product(s) ordered.

12.5 Special offers. We may from time to time place special offers on certain products. Orders made for any products which are on special offer will be subject to stock availability. We reserve the right to withdraw any special offers at any time without notice to you, provided that any orders received before such withdrawal will, subject to stock availability, be fulfilled at the relevant special offer price.

12.6 Payment via Klarna.  In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: UnitedKingdomGermanySwedenNorwayDenmarkFinlandAustria and the Netherlands.

The payment method Pay in [14] days, General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2and for defective products under the Consumer Protection Act 1987.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. Nutritional information

14.1 Our opinion should not be relied on.We are avid about healthy living and are continuously blogging about what products are, in our opinion, the best products out there for achieving physical wellbeing. Whilst we research all of our products and are confident in the products that we might promote in the contents of our website, our comments are just our opinion and you expressly acknowledge and agree that all medical, nutrition and fitness information provided on our website (including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, and other materials) whether provided by us or by other users or third parties, is provided for informational purposes only and is not intended to be and should not be, used as an alternative to seeking medical advice or attention from a medical practitioner and is not designed to diagnose, cure or treat any symptoms or conditions that you have. 

14.2 Third party opinions.To bring you as much information as possible, we will often provide links to third party sites which we feel could be of interest to you. We cannot be held responsible for material displayed on third party websites or any other written material produced by them.

14.3 It is your responsibility to ensure the product is right for you. Please be aware that some of our products may contain ingredients which are not suitable for you, for example you may have an allergy to the nuts that a product contains. We cannot be held liable for any loss or damage you suffer as a result (whether that result is foreseeable or not) of you using any of our products in this case and we would encourage you to check before ordering any of our products that they are suitable.  In the event that you do suffer a reaction to any of our products please seek medical attention immediately.

14.4 Manufacturer’s information. Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer. This does not affect your legal rights.

15. How we may use your personal information

15.1 Registering for an account. To purchase from our website you will need to give us some of your personal information and you also have the option of whether to create an account. Either way, the information you provide must be true, accurate and complete in all respects. Once you have created an account you can manage your information by logging in and if any of your details change, please let us know by updating your account information or notifying us at support@seaweedlimited.com. We also reserve the right to change the registration requirements from time to time. If you would like to close your account, again, let us know by emailing us at support@seaweedlimited.com. Our rights under these terms will remain effective after you cease using our website, terminate your account and/or cancel your subscription.

15.2 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

15.3 We will only give your personal information to third parties where the law either requires or allows us to do so.

16. Other important terms

16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

16.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

16.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

16.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

With many years of personal experience and much time spent researching we at Seaweed know a lot about supplements and food and we are just loving sharing this information with you.  However, by sharing such information we would like to point out that we are not qualified dieticians, nutritionists or doctors and we are solely expressing our options.  We would request that you obtain professional advice from your healthcare provider if required.